How to submit an effective Issue Report Ticket

How to submit an effective Issue Report Ticket

Here is how you can submit an issue report ticket that our team can effectively act on:

If you feel we are missing people e mail  support@smarthomesentry.com .  Include the following information: 

Issue: Describe the issue for example:  
  • Sentry stated there was no human activity but there was ( false negative)
  • Sentry stated there was human activity when in fact there was not (false positive)
  • False alert: My clip list does not have a Sentry icon indicating human activity, but I received an alert (SMS/Text) anyway.
  • Weird behavior: <description, as best as you can>
sentry_id: 
camera name: 
Time of clip with timezone: 6/24/2019 2:40:38 AM PST (based on clip list example below)