Is there anyone supporting me when I have problem with the setup?

Our team is here to make sure you have great experience with Sentry Smart Alert. Feel free to email to our customer support team at support@smarthomesentry.com and our team will reach out to you. If you have urgent questions, also feel free to chat our customer support assistant on our website, we would like to help you resolve your problems.

What is customer support business hours?

We will engage with you Monday to Friday, 9am to 5pm Pacific Standard Time (Los Angeles). We will get your questions answered during office hour if we receive them during off hours.

Is there a portal I can submit issue tickets?

Yes, you will receive an email invitation to join our Customer Support Portal soon after you register for Sentry Smart Alert. Please sign up for an account via the link and submit a ticket from there. You can log back in to track the status of your tickets.

If you prefer to submit a ticket without having a customer account, you can email directly to support@smarthomesentry.com with your questions or issues and we will create a ticket for you. However, in this way you will not be able to track and manage your tickets.

How many ticket can I submit?

You can submit one ticket for each major problem you are facing. Please don’t submit more than one ticket for the same issue to avoid delay in response and any confusions. Our support team will reach out to you with answers or resolutions soon.